...and we can prove it
A school management system is nothing without solid, reliable support and we're obsessed with understanding how we can improve SchoolScoop and the service we provide. We know we can't do this without constant feedback, advice and criticism from the users of SchoolScoop, so we've made it very easy for everyone who uses our system to let us know exactly what they are thinking.
It's not guess work. We measure satisfaction and invite feedback using industry standard customer satisfaction measurement methodologies.
Every single interaction our support team has with our customers is rated, allowing us to react immediately if we're not hitting the mark. We regularly invite our customers to tell us how we're doing, using the industry.